Frequently Asked Questions

How does the process work?

Once you fill out the Contact form, I'll be in touch by email. We'll discuss your needs and the best way to conduct your session(s). Once we've decided on the best course of action and payment is made, we'll schedule an appointment and instructions will be sent.

How do I know whether I need an hour, 90 minutes, or a package of sessions?

Hour-long sessions are normally fine for simpler things, for example, a situation with a client, or asking questions on a few different topics. 90-minute consults are better suited for a variety of questions, an in depth consult about a difficult case, working on training skills or discussing behavior issues, and more. If you would like to learn or improve in the areas of teaching obedience skills or designing protocols, would like to address more complex issues like fear, aggression, or separation anxiety, or have other needs that would benefit from more time and attention, a package of sessions will be more appropriate. If you need more time once a package is completed, you are eligible for a 10% discount on all future sessions.

Can I send you video or a case history ahead of time?

Yes, absolutely! My goal is to spend our time as efficiently as possible, so preparation is helpful. 

How can you monitor a client session?

By using apps like Zoom, Facetime, or even Facebook Video, you can have me virtually tag along on your session. Of course, you will need your client's permission, and it is advisable that your client have a second person available to manage the phone or tablet if needed.

If I buy a 5-pack of sessions, do I have to complete it within a certain time frame?

Although I will never rush you, it is best to keep momentum going. For that reason, once we have had our initial session, the next four sessions should be completed within three months. That allows plenty of time for questions and situations to arise or, if we're working on training and behavior, for the instruction to be completed. 

What if I have to cancel a session?

Sessions canceled with more than 24 hours notice can be rescheduled. Sessions with less than 24 hours notice are non-refundable.

Have other questions?

Fill out the Contact form and I'll be in touch shortly!